Frequently Asked Questions

Yes, we deliver same-day in Kathmandu and Bhaktapur on eligible products. You'll see the option at checkout if it's available for your address.

Yes, we ship nationwide through trusted partners. Delivery timelines vary by location and will be shown at checkout.

Absolutely. Most products support custom photos, names, or short notes. Add your details on the product page and we'll render a preview if available.

Personalized gifts are made just for you, so returns are limited to quality issues.

You can track from your account dashboard or via the tracking link sent to your email/SMS after dispatch.

All payments are processed securely via PCI-compliant gateways. We never store your card details. Cash on Delivery is available on select items.